I wanted to take a moment to commend the dedication and actions of one of your staff. I live out of state, and had the chance to meet Michele in October. Michele shared her contact information with me and provided preliminary guidance. In late December, my family faced some challenges that required an immediate flight home to NY. The first person I called was Michele. I’m sure my call to her was frantic, but she was wonderful! She helped me understand requirements of emergency respite and provided location options, given Mom’s background. I cannot tell you what a blessing it was to have someone calmly advise me on what was outstanding, what needed to be done, and what the next steps were going to be. I couldn’t have done this without support, and truly appreciate all that has been done for me, and for my mother. What an asset Care Management is to your organization!